Frequently Asked Questions

If you are inside, you can turn the knob to lock the door. If you are outside, simply close the door. “Touch to Lock” will show on the display and you can tap one of the touch buttons to lock the door. Of course, you can always lock the door with the LOQED app.

Installation can be done in 20 minutes and only requires a screwdriver – no drilling is needed. You can also get one of our professionals to install it for you. If you want to know more about the installation, go to our  installation page.

The lock is certified with the European EN 1303, EN 15684 and the Dutch SKG three-star norms, and should therefore not affect your insurance cover. However, we recommend to check if your own insurance policy states additional requirements.

If you lose your phone, simple change your password via our website and the key on the lost phone will be deactivated automatically. Or ask another administrator of your lock to disable your key in their app.

The LOQED Touch Smart Lock has been awarded the highest achievable European EN 1303, EN 15684 and SKG three-star certification and uses the same advanced encryption technology as banks use. Only your phone and the LOQED Touch Smart Lock have access to your digital keys – even we cannot open your door. Read more about security on our support page.

The batteries last up to one year, and you’ll get timely notifications to replace them. Didn’t replace them in time? Don’t worry! The LOQED Touch Smart Lock has a jump start connector on the outside. Simply press a 9 volt battery against the connector and open the lock with your app or code.

If the battery of your phone is empty, you can always enter using your personal code.

Yes, you can share a code or send a guest link. With the guest link, your friends and guests can open and lock the door with a simple tap in their browser.

It’s a good idea to prevent access from previous tenants by changing the lock. However, discuss with your landlord before doing so. As the lock requires no permanent changes to your door, you can easily install the old lock again when you move out.

It is possible to give others access with the LOQED app. Adding a new key is easy and consists of five steps. Also watch the video below!

1. Make a new key by clicking the plus icon on the ‘All keys’ screen.
2. Send the key via a secure message service such as Whatsapp, SMS, or e-mail.
3. The receiver installs the app (link #1 in the message)
4. The receiver creates an account and logs in. Attention: ensure the receiver creates a new account on their own e-mail address, do not use the previously created account.
5. The receiver imports the key to his keychain (link #2 in the message).

There are three ways to open your LOQED lock.

1. With “Touch to Open” you can keep your phone in your pocket. When you arrive home, ‘Touch to Open” will automatically be displayed on the screen. When you touch it, the door opens. This feature combines geofencing, Bluetooth connectivity, and smart lock technology.
2. Another way to open the door is with the LOQED app. This is possible while in front of the door, but also from a distance.
3. The third way to open your door is with a code. This is not used often, but comes in handy when, for example, you don’t have your phone with you or your battery is dead. The keypad lock is then a good backup method to get inside.

Most likely! To be sure, find out in less than a minute with our Installation Check.

The LOQED Touch Smart Lock works on batteries so even without power the lock will work. When there is no internet because of the power outage the lock will still work (more in the next question).

The lock communicates with your smartphone through Bluetooth when you are within range. The LOQED Bridge connects to your Wi-Fi network and LOQED Smart Lock. Without a bridge, the basic functions of the smart lock will still work: you can open the door via Bluetooth or using a code.

The LOQED Touch Smart Lock communicates with other systems like Google Home, Homey, Olisto, HASS.io and many more. Have a look at our integrations page to see where LOQED integrates with.