If you are inside, you can turn the knob to lock the door. If you are outside, simply close the door. “Touch to Lock” will show on the display and you can tap one of the touch buttons to lock the door. If you have enabled Auto Lock, the door will directly lock. Of course, you can always lock the door with the LOQED app.

Installation can be done in 20 minutes and only requires a screwdriver – no drilling is needed. You can also get one of our professionals to install it for you.

Yes! In The Netherlands and Belgium you can change your lock without asking for permission from your landlord, and you do not need to hand over the keys. In fact, it is highly recommended to change your lock, to ensure previous tenants cannot enter your house. As the LOQED Touch Smart Lock does not require permanent changes to your door, you can simply put your old lock when you move out. Your LOQED Touch Smart Lock will move with you to the next place.

With an SKG three-star certification, you are covered against theft by all major Dutch insurance companies. The LOQED Touch Smart Lock is compliant with the Politiekeurmerk Veilig Wonen. Always check your own insurance policy.

If you lose your phone, simple log into your account on our website and the key on the lost phone will be deactivated automatically. Or ask another administator of your lock to disable your key in their app.

The LOQED Touch Smart Lock is SKG three-star certified and uses the same advanced encryption technology as banks use. Only your phone and the LOQED Touch Smart Lock have access to your digital keys – even we cannot open your door.

The batteries last up to one year, and you’ll get timely notifications to replace them. Didn’t replace them in time? Don’t worry! The LOQED Touch Smart Lock has an emergency power connector on the outside, so you can be sure you can always open your door.

Yes, you can share a code or send a guest link. With the guest link, your friends and guests can open and lock the door with a simple tap in their browser.

If the battery of your phone is empty, you can always enter using your personal code.

With a relay attack, an attacker amplifies a wireless signal to make it look like a (digital) key is closer to a lock then it actually is. The LOQED Touch Smart Lock is protected against these ‘relay attacks’. We do this by using geofencing and a timer. Read more about this on our support page.

We regularly update our app. You can find our change log on our support page.